Retailer Solves Shoe-Bot Spikes, Fixes Fraud, Friction and Fake

Case Study

Published February 2021


A North American chain of department stores has a robust brand that stands for luxury, legacy, and customer satisfaction. They operate stores in North America and numerous outlets in Asia Pacific.

The retailer’s bedrock belief is in innovating to improve customer experience, both in-store and online. They strive to provide a friction-free shopping experience with easy login, hassle-free gift cards, and stored payment information. They pioneered “buy online, pickup in-store” (BOPIS).

The retailer’s dedication to a friction-free shopping experience opened the doors to rapacious automation attackers, resulting in five pain points for the company’s IT and loss departments. They then turned to Shape Security, which could proactively mitigate fraud without adding friction to the customer-experience journey.

Read on to find out how the deployment of Shape helped this retailer.

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