Digital Customer Self-Service in 2021 and Beyond

On-Demand Webinar

Published March 2021

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2020 has been the year of CX transformation, forcing even the most reluctant customers to rely on digital to interact with companies due to limited in-person interactions and overwhelmed call-centers.

With 20-40% of people intending to continue using online channels to interact with businesses in 2021 and beyond, companies need to deliver pixel-perfect applications across web, mobile, and chat that can easily be adjusted to changes in customer needs.

Join OutSystems and guest speaker, Nigel Fenwick, Forrester VP & Principal Analyst at Forrester, as we discuss his research in digital business in the age of customer experience.

Some of the topics we will cover include:

  • Key trends and strategies, identified by Forrester Research, for digital CX and customer self-service in 2021 and beyond
  • The importance of delivering innovative, customized digital customer experiences
  • What strategies companies can adopt to quickly, resiliently, and flexibly tackle changes in customer preferences
  • How companies across the globe have tackled their digital CX transformations and are responding quickly to customer needs using a modern application development platform

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