Challenge And Opportunity In The MSP sector

Whitepaper

Published April 2021

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Traditionally a Managed Service Provider (MSP) is defined as an IT service company remotely managing customers’ IT infrastructure and/or end-user systems on a proactive basis supported by a service level agreement. In brief, the mission of an MSP was to keep their clients up and running, take care of hardware issues and make sure everything operated smoothly.

That has changed!

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