Digital Document Processes in 2020: A Spotlight On APAC

A Forrester Consulting Thought Leadership Paper Commissioned By Adobe

Published May 2021


In the wake of the global pandemic, online interactions augment and, in many instances, they replace in-person interactions. To continue to service their customers and enable employee collaboration, companies in the Asia Pacific (APAC) region are forced to reassess their digital capabilities, taking digital document processes to the forefront.

In this environment, how are digital document processes strengthening business resilience? What role will these solutions play post-pandemic?

Adobe commissioned Forrester Consulting to answer these questions and to evaluate how digital document processes are helping businesses maintain their operations and serve their customers in the face of this unprecedented global crisis. Forrester conducted an online survey with 450 senior IT and business decision makers based in North America, Western Europe, and APAC with responsibilities for digital document processing at their organizations.

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