In today’s world, technology is woven into the fundamental experience of an employee’s workday. When technology does not live up to its expectations, employees’ productivity, and, crucially, experience suffers. Recognizing this, IT decision-makers (ITDMs) are increasing their focus in employee experience (EX) initiatives — ranging from improving office workspaces to investing in employee-facing technology — and have high hopes of what they’ll offer.

Studies show that engagement peaks when employees can make daily progress in the work that they know matters most. But when employees know what they need to get done, and they are limited by their technology resources, they become frustrated, triggering a vicious cycle of disengagement. Enabling employees with the correct resources — across technology and HR and culture policies — is paramount to creating a positive employee experience. Good employee experience drives bottom-line growth, as happy employees create exceptional customer experiences. And in turn, companies are able to more effectively retain and grow their customers. This fact is further underscored in a Forrester report which notes that a 5% improvement in employee engagement leads to a 3% increase in bottom-line revenue.