Retail In 2021 Using Data To Deliver Success
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Retail has faced its challenges in the past decade. From the decline of brick and mortar to fast production, consumers’ lower price point expectations, reduced margins and rapid digital transformation, today’s retailers have a lot to manage. Mix in a pandemic, increased operational complexity, and some very vocal social media users, and you’ll find delivering an exemplary customer experience both online and off is more important than ever. The best retailers are innovating through these challenging times to push themselves ahead of the market.