How To Evaluate Enterprise Storage Vendor Guarantee Programs

Whitepaper

Published November 2021

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Back in the 1990s when external enterprise storage for open systems first became available, the life cycle and "customer experience" (CX) associated with them mirrored that of other enterprise infrastructure offerings to date. That held true up until late 2015 when Pure Storage, the industry's first all-flash array (AFA) vendor, introduced the Evergreen program. This program included a set of guarantees that had never before been put in writing that delivered real value for end users. As more customers became aware of this program, they began to put pressure on their storage vendors to offer similar capabilities. Despite initially dismissing these programs as pure marketing, almost all of the established storage vendors now offer their own versions. As a result of these competitive introductions, the overall CX of enterprise storage ownership has improved significantly since 2015