How Professional Services Firms Can Thrive In A Post-pandemic World


Published May 2022


In the wake of multiple lockdowns and a dramatic reduction in face-to-face contact, professional services firms have faced a number of particularly difficult challenges. Companies in this sector have always relied on being in the room with people. And many simply weren’t ready for mass remote working. And that’s only one part of the problem.

  • 72% struggle with limited organisation support for effective resource management
  • 50% still use spreadsheets as their primary tool for resource management
  • 60% of professional services people said they spend too much time logging activities such as emails and phone calls

In that sense the pandemic has actually provided an opportunity for professional services firms to reimagine the things that haven’t been working for them.

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