The Modern IT Outage: costs, causes, and “cures"


Published January 2023


BigPanda wanted to take a purposeful approach to the topic of IT outage cost. It retained Enterprise Management Associates (EMA) to conduct field research that would provide a more thoughtful basis for talking about modern IT outage costs.

EMA surrounded the specific cost question with other inquiries that give substance and nuance to cost considerations. The result is a defensible (though not definitive) look at the cost, causes, and “cures” of an IT outage based on the responses from 300 global managers, directors, VPs, and executives.