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From Fixers to Futurists: Five Fundamentals of Value-Driven Service Desk Transformation

Research Report

Published September 2024
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Over the next few years, IT service desk delivery will experience more innovation and change than ever before. Across the ecosystem, there is an ongoing and fundamental re-assessment of what service desks are there to deliver.

This report, developed with the Service Desk Institute (SDI), will examine the opportunities associated with IT service desk transformation and provide practical guidance to ensure long-term success.