In a world awash with AI hype, Nutanix is cutting through the noise with a practical, results-driven approach to generative AI. Built on a foundation of customer obsession and operational simplicity, Nutanix’s AI solution is delivering measurable outcomes across the enterprise. From accelerating issue resolution to enhancing self-service and empowering support engineers, this session will showcase how Nutanix is using AI not just to innovate, but to elevate the entire support experience.

Whether you're an IT leader, support executive, or AI enthusiast, this webinar will provide a behind-the-scenes look at how Nutanix is turning AI potential into real-world performance.

Attendees will:

• Discover how Nutanix GPT-in-a-Box is being used internally to power intelligent search, summarization, translation, and virtual agents—driving faster resolution times and higher customer satisfaction.
• Learn how AI is enhancing the customer journey through proactive engagement, predictive analytics, and self-service tools that deflect cases and reduce effort.
• See how AI is transforming the employee experience with tools like writing assistants, recommendation engines, and automated case routing—boosting productivity and job satisfaction.

Speakers:

Sean Donahue Sr. Evangelist, Nutanix

Jason Longpre VP Worldwide Support, Nutanix

Sean Donahue, Sr. Evangelist, Nutanix

Sean has spent almost 30 years evangelizing and working across networking, virtualization and cloud technologies. Sean has worked in Product and Alliance marketing for Softricity, Microsoft, RES, Citrix, and Nutanix. He has also taught certification programs at Boston University and NHCLC.

Jason Longpre, VP Worldwide Support, Nutanix

Jason is the Vice President of Worldwide Support at Nutanix, responsible for Nutanix’s award-winning support Organization. Jason and his team pride themselves on delivering an exceptional customer experience with every interaction, with a proven track record of an average of 90+ NPS over the last 10 years. Jason’s focus is on innovation, collaboration, continuous improvement, and team member satisfaction to deliver consistent results. Jason has also driven multiple cross-functional and organizational initiatives that support customer health, deflection, automation, and ease of use to deliver excellence at scale. Jason's commitment to his customers' success extends beyond Nutanix by serving as Vice Chair on TSANet's Board of Directors, a Not-for-Profit member organization focused on connecting 900+ technology companies to foster multi-vendor partnerships and problem-solving.