KYC is foundational to building trust in financial services, but traditional, manual processes are slow, costly, and frustrating for customers. At one European bank, heavily manual KYC workflows contributed to attrition rates as high as 70%.

In this 10-minute session, Capgemini and AWS experts walk through a real-world agentic AI story. Attendees will learn how AI agents—supported by human-in-the-loop review—replaced most manual KYC workflows in a matter of weeks. Join us to see how intelligent automation helped the bank deliver higher retention rates and a scalable foundation for future use cases.

You’ll learn how:

• Agentic AI can automate complex KYC workflows while maintaining human oversight.
• Financial institutions can improve customer retention with AI-driven decision-making.
• AI agents can support multiple compliance and operational use cases across banking and insurance.
• Teams can move from proof of concept to production in weeks, not years.

Speakers:

• Rishab Ahuja, Senior Leader, Global AWS CoE, Capgemini Financial Services
• Salman Taherian, PhD, Global Agentic AI Partner Lead, AWS