Forrester: Unlock Open Source Technology’s Full Value

Support Partners Provide The Holistic Foothold Enterprises Need To Address Risk And Time Reduction Challenges

Published April 2020


Open source technologies are an important part of enterprise technology strategies today. Our study found that 90% of enterprises are using at least two types of open source technologies. But open source is not without challenge, particularly given evolving business demands and customer requirements. When depending on a large variety of open source technologies, there’s a strong need for enhanced support.

Traditionally, open source users have turned to peer-to-peer communities and commercial editions for that support. Although these support options help address best practices and realtime problem solving for a single open source technology, many challenges span multiple open source technologies. Most enterprises require a more holistic support model, but our study found that 53% of enterprises are not aware vendor support services are available for open source technologies.