Forrester: Unlock Open Source Technology’s Full Value

Support Partners Provide The Holistic Foothold Enterprises Need To Address Risk And Time Reduction Challenges

Published April 2020

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Open source technologies are an important part of enterprise technology strategies today. Our study found that 90% of enterprises are using at least two types of open source technologies. But open source is not without challenge, particularly given evolving business demands and customer requirements. When depending on a large variety of open source technologies, there’s a strong need for enhanced support.

Traditionally, open source users have turned to peer-to-peer communities and commercial editions for that support. Although these support options help address best practices and realtime problem solving for a single open source technology, many challenges span multiple open source technologies. Most enterprises require a more holistic support model, but our study found that 53% of enterprises are not aware vendor support services are available for open source technologies.

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