A Smarter Contact Center for Employee and Customer Experience​


Published April 2020


Today, customer service not only needs to be easier and faster but also smarter - offering personalization across every customer's preferred channel.

The growth of self-service channels, like communities and chatbots, is offloading routine customer issues and subsequently impacting the skills and technologies needed for service agents to solve more complex customer cases, whether at their desks, or increasingly, in the field.

That's where AI can help. This eGuide explores the top three use-cases for AI in the contact center.

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