Field Service Modernization and the Benefits of No-Code/Low-Code Platforms

A VDC Research Report

Published May 2020


By connecting devices, people, and business networks, the next generation of field mobility solutions are changing the way business and customer-critical assets are managed, facilitating the shift from a reactive service model to a proactive, predictive, and preventative one. Building on the workforce productivity and customer service benefits realized by initial field service automation deployments, organizations with extended field service networks are realizing even greater benefits from the connected service lifecycle and their digital and mobile field service solutions. From operational efficiency improvements and enhanced customer satisfaction, to increases in upsell success rates, research conducted by VDC Research, among organizations with field service operations, validated these benefits. However, not all mobile field service solutions are created equally. In this report, VDC Research identified key factors–both technical and operational–that directly influenced the success of mobile field service solutions, and some of the challenges facing field service solution decision makers.

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