Digital Document Processes in 2020: A Spotlight On E-Signatures

A Forrester Consulting Thought Leadership Paper Commissioned By Adobe

Published August 2020


Even in a digital age, organizations remain reliant on manual paper processes to share trusted information or form legally binding agreements. As the shift to electronic processes continues, the use of e-signatures has become more prevalent. The pandemic, however, has increased the urgency of digitizing document processes to maintain business continuity, further accelerating the adoption of e-signatures across regions and industries. This new business necessity will last well beyond the COVID-19 pandemic as customers and employees expect more digital services.

In this environment, what value do e-signatures bring? Has this changed as a result of the pandemic?

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